Question 1

What services do you provide?

Accepted Answer

The most common service we provide is our daily dog walking. We also offer in-home pet sitting which means we will visit multiple times a day to feed, walk, play, and love your furbabies while you are away. We are even able to have our Pet Care Specialist stay overnight at your home but availability is limited. When visiting your home while you are away we will even bring in your mail, packages, water plants, rotate lights and outdoor trash or anything else you may need!

Question 2

How much does it cost?

Accepted Answer

Price is based on service time.

Question 3

What are the different ways to save?

Accepted Answer

We offer bulk pricing for families who need more than one visit per day. We also have an optional monthly membership program called Sitter Saver. We're always working on promotions to help find the pawfect deals!

Question 4

What is the monthly Sitter Saver program?

Accepted Answer

Sitter Saver is an optional monthly membership. You can select different custom designed plans based on your needs. These range from discounts on your invoice, waived fees, special access to other service offerings and much more!

Question 5

What are the benefits of Sitter Saver?

Accepted Answer

Sitter Saver not only offers savings for invoices. Depending on your Sitter Saver plan it may unlock amazing savings on holidays, weekends, cancelations, rush services and more. Additionally it grants clients to exclusive deals for movies, events, shows, and travel destinations.

Question 6

Do you work on the weekend and holidays?

Accepted Answer

Yes, we are available 365 days of the year. There are additional costs for weekends and holidays if you're not enrolled in a Sitter Saver plan.

Question 7

What are the weekend and holiday fees?

Accepted Answer

If you're not enrolled in a Sitter Saver plan, weekends have an additional fee of $4.99 per visit and holidays have an average fee ranging from $7.99 to $9.99 per visit. Some visits may see a fee of $25.99 depending on the date in relation to the observed holiday. If the visit lands on a weekend and holiday, both are applied to the cost of your visit.

Question 8

Are your Pet Care Specialists background checked?

Accepted Answer

Yes, we background check all of our Pet Care Specialists to ensure only the most trusted and reliable community members are entering your home and joining our team.

Question 9

Will different people come into my home?

Accepted Answer

We try to assign each family with a dedicated Pet Care Specialist. We may have a Specialist partner with your primary provider during training. As a Sitter Saver client, you'll have the same person entering your home every single time during that current reservation. If you’re not on a Sitter Saver plan, we may rotate Specialists to maximize availability and cost. We work in small teams that way you're always covered. You’ll be assigned a primary, secondary and an emergency backup.

Question 10

When will I meet the pet sitter / dog walker?

Accepted Answer

At the initial assessment you will meet or be assigned your personal Pet Care Specialist who will be working with your pets. If they have an emergency, we will reach out to you to give you the option to send out a different Specialist, but only if you approve the change.

Question 11

How will I know you came to my home?

Accepted Answer

We use an amazing app called Time to Pet to communicate directly with you. On this app, you will be able to see when the PCS started and ended the visit, what route they took by viewing a GPS tracked map.

Question 12

Do you provide details about the visit, my pet and home?"

Accepted Answer

Your Specialist will send a “report card" after each visit with anything important that may have happened throughout the visit. The app also notifies you if your pet went #1 and/or #2, we notify you that your home is secure before leaving, the pet was provided fresh water, etc. The app helps ensure clarity, transparency and peace of mind that your Specialist is completing all tasks assigned. We might even attach a stunning photo!

Question 13

How do you get inside my home?

Accepted Answer

Your Specialist handling the visits will have access to keys that you provide to us. We require all keys to be stowed away in a lock box in the vehicle, your key is securely locked while not in use. If there is an alarm system, we will require your code to arm/disarm the system.

Question 14

Are you insured in case anything happens?

Accepted Answer

Yes, we are insured for up to 3 million dollars if anything were to happen to your pet, home or
property.

Question 15

What Precautions are being taken during the pandemic?

Accepted Answer

We take our team your health and safety seriously. We are doing everything we can to minimize contact and make it safe for everyone. We follow the safety protocols and guidelines set by the CDC and local and state government orders

Question 16

Where are you located?

Accepted Answer

All visits with your pets are completed in the comfort of their own home! We work within a certain radius within our service area and sitter location throughout the Fort Lauderdale / Broward County area. Our address is for team members only or to drop off a check. Our address is 100 SE 3rd Avenue, Suite 1000 Fort Lauderdale, FL 33394.

Question 17

What are your office hours?

Accepted Answer

Our office hours for requests, questions, & scheduling are Monday - Thursday 9:30am-7:30pm.

Question 18

Can I request a visit the same day I need it?

Accepted Answer

Yes, you can! If you’re not enrolled in a Sitter Saver plan we may apply a fee of $4.99.

Question 19

Are group walks part of your service?

Accepted Answer

No, all of our services are one-on-one. We devote our time and attention on just your pet(s). If you have multiple furry family members in your house and they like to walk together, we will walk them in a group!

Question 20

Do you charge for additional pets?

Accepted Answer

We include two pets in our pricing. If you’re not a Sitter Saver member, there is a fee of $2.00 per pet after the second pet.

Question 21

What if I don't see any services that are just right for my pet?

Accepted Answer

Let’s chat! We understand every pet is different and we’re always happy to make adjustments to our services or customize a schedule just for you.

Question 22

How do I schedule a visit?

Accepted Answer

Visits can be requested 24/7 using your free online client portal. We require a meet and greet (Friendship Assessment) with each new client. Once you decide to use our service we will set up your account and show you how to use it. Visits are processed, approved or canceled within our office ours of Monday - Thursday 9:30am to 7:30pm.

Question 23

How do I pay?

Accepted Answer

You can manage everything within your client portal. You can pay with a credit card, debit card or ACH.

Question 24

How do I cancel or modify my requested visits?

Accepted Answer

Using your free online client portal you can request visits visits 24/7. Visits are processed, approved or canceled within our office ours of Monday - Thursday 9:30am to 7:30pm.

Question 25

Is there a fee if I cancel or change my schedule?

Accepted Answer

If you're not a Sitter Saver member we ask for at least a 24 hour notice to avoid cancelation fees. Please refer to our Ploicy page for a breakdown on this topic.

Question 26

Is it free to meet with you so I can decide if this a a good fit?

Accepted Answer

It’s free to request your initial Meet and Greet (Friendship Assessment). We come to your home to meet your family and pets to make sure they are comfortable with us. We also discuss what services interest you and go over all the details of what makes us different and what to expect when we care for your pets. We never rush this time together so please allow up to 45 minutes.

Question 27

What is required to reserve my visits?

Accepted Answer

We require you to provide all your contact information, pet details, emergency contact information, access instructions and a key if needed.

Question 28

Do you pick up after my pet on each walk and in my yard?

Accepted Answer

Yes, we definitely pick up after your pet on all walks. We are supplied with our own waste bags for each visit. We will also clean litter boxes for free. A fee might apply for changing the litter box.

Question 29

What animals do you care for?

Accepted Answer

We care for all pets! Really! We care for big or small we can handle them all. Slimy, slithery, wet or full of fur!

Question 30

What hours can you start your services and end?

Accepted Answer

It depends on the service! We are very flexible and happy to adjust our schedule to fit yours. So let's chat. Generally, though they can start around 7:30am up until 9:30pm. We can provide care for times outside our normal hours for an added fee.

Question 31

I am a new client and have a last minute trip planned and do not have time for a meet and greet. Can I still schedule pet sitting?

Accepted Answer

Unfortunately, no. We like to meet all of our clients before the first visit and learn about the pets, their routine and to make sure it’s a pawfect fit for everyone. Meet and greets (Friendship Assessments) are a huge part of helping us provide the best services for you and to make sure your pet is happy and gets proper care. All pets are different with different habits and personalities!

Question 32

Can I schedule on a holiday?

Accepted Answer

Yes! There is a per-visit additional fee for the Thanksgiving, Christmas and New Year holiday season. Other than those holidays, we don’t apply a fee.

Question 33

My pets don't have an ID tag - is that okay?

Accepted Answer

Yes, we just require their vet information and we may contact your vet for shot records. But we don’t require an ID tag.

Question 34

I noticed you have several pet sitters - will I get the same person each time I schedule for my pets.

Accepted Answer

Yes, you will have the same Specialist per request. We work in small teams that way you're always covered. You’ll be assigned a primary, secondary and an emergency backup.

Question 35

Why should I use your company?

Accepted Answer

Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. They’re not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. Our Specialist have been certified in extensive behavior, safety, and home etiquette training . We have NO black out dates! Our Specialists are backed up by each other in cases of emergency, illness or sitter vacations. Each Pet Care Specialist has passed a background check and are covered by insurance. We are professional, dependable and trustworthy! You and your pet deserve to experience our amazing service.

Question 36

What do you do on a visit?

Accepted Answer

Visits are custom to your needs. Our standard service includes outside time, playtime, loving belly rubs and ear scratches and fresh water. If you’re traveling we provide feeding and medication per your instructions, brushing, litter box cleaning or changing, bird cage cleaned, mail and newspaper brought in, plants watered, lights on and off and more.

Question 37

Do you always visit at the time we ask for?

Accepted Answer

Sitter Saver clients are provided with a more exact arrival time. If you’re not enrolled in Sitter Saver, we book your visits within a time frame and will be there during that time window. If an exact time is provided or requested we may arrive 30-45 minutes early - but never past the time scheduled unless there is an unforeseen emergency.

Question 38

Do you have an exact arrival time?

Accepted Answer

If your visit has an exact arrival time, we may arrive 30-45 minutes early. We will never arrive after the time scheduled unless there is an unforeseen emergency.

Question 39

How much of the visit time is spent with my pet?

Accepted Answer

We start the visit on our GPS tracked system once we arrive to the property. This accounts for the Specialists full time on duty. This also accounts for any parking limits based on time if you live in a condo or on a busy street. The full time requested is provided but 5 minutes is typically used for entering, exiting and completing the visit report card details.

Question 40

If my pet has an “accident”, do you clean it up?"

Accepted Answer

Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will might ask you to book an additional visit in the day or a time that might work better for your pet. If accidents are uncommon there is no fee applied. If accidents are frequent or involve a bath we may apply a fee.

Question 41

What information do I need to provide at the Meet and Greet?

Accepted Answer

Prior to the Friendship Assessment you'll need to fill out your profile completely. By having this information completed you’ll allow us to dedicate this time to better understand you and your needs. We do ask that your pets are up to date on vaccinations.

Question 42

Do you need keys or a fob?

Accepted Answer

We will need a copy of your key so please have this ready. If you have a key pad for your door we will need that code but no key is required. If we enter using the garage please make sure the interior door is unlocked. If you live in a condo building with limited access to extra key fobs, we might not be able to provide services.

Question 43

I live in a condo building. Can the office let you up each visit?

Accepted Answer

Our schedules are extremely tight and often times office staff leave for breaks or to show the property. We need independent access to the building and your unit. If a fob is required for the elevator, clients generally leave the fob for us in an envelope at the front desk authorizing us to enter their apartment. We leave the fob back in your apartment on the last visit. Otherwise we can't accept the servcice.

Question 44

I wasn’t ready for someone to arrive. Will you come back?

Accepted Answer

Our days are tightly scheduled. We arrive within the time outlined so please make sure the property or you are ready for our arrival. We can come back but this is based on availability and will include a fee. We respect your busy schedule, we just ask for the same in return.

Question 45

Do I have to give you a key?

Accepted Answer

Most clients do give us 2 keys. Remember you’re protected by our insurance. If we misplace a key, our insurance will cover the cost to install new locks on your home.

Question 46

When is an invoice considered past due or overdue?

Accepted Answer

Your invoice is due 24 hours before your first scheduled visit. If your payment isn’t collected we will attempted to charge your payment method on file.

Question 47

When is payment due?

Accepted Answer

We ask for payment to be collected in full 24 hours before your first scheduled visit. If we have a payment method on file we will automatically proceed this for you.

Question 48

Do you process payments automatically (Autopay)?

Accepted Answer

We will apply your payment 24 hours before your first service is scheduled to start. This means we wait until it’s past due before taking action.

Question 49

Do you require a payment method on file?

Accepted Answer

We do ask for you to add a payment method. Most clients have a credit card or debit card for autopay. You can also use ACH or drop off a check off at our office, 100 SE 3rd Avenue, Suite 1000 Fort Lauderdale, FL 33304.

Question 50

Why was I charged without my permission?

Accepted Answer

In our terms of service you allow us to process payments when your invoice is past due. Invoices are past due 24 hours before your first scheduled visit.

Question 51

Is there an automatic tip applied?

Question 52

Can you borrow my key and return it when I arrive back from my trip?

Question 53

I live in a secure building, how is that handled?"

Question 54

What happens in an emergency?

Question 55

Can I give my pet sitter / dog walker a tip?

Question 56

Can I request visits or changes through my pet sitter directly?

Question 57

Can I text or call my sitter directly?

Question 58

Will a substitute sitter know all the information needed?

Question 59

How do overnight pet sitting services work?

Question 60

Do you offer any sort of satisfaction guarantee?

Question 61

Can I have every other day cat visits?

Question 62

What happens in severe weather?

Question 63

Do you board pets or have a location for pet sitting?

Question 64

Do you offer refunds?

Questions and Answers

Answers for our pet care services.

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