Frequently asked questions

We do have a gratuity applied to each invoice in the amount of 18% to show appreciation to our Specialists and to attract and retain top quality talent who are dependable. This can be modified before the invoice is paid. We automatically apply this because most invoices are on autopay. This can be modified before the invoice is due. Invoices are due 24 hours before your first scheduled visit.

If you want to avoid the pick up and drop off charges and are truly against giving us a key or unable to do so, we can provide you with a lock box during the consultation. During the consultation we will create a plan and attach the lock box at that time. We will provide you with the code.

Due to our schedule we are not able to wait for a desk person to let us in the building and up to your floor each day. Plus this would consume your visit time. If a fob is required for the elevator, clients generally leave the fob for us in an envelope at the front desk authorizing us to enter their apartment. We leave the fob back in your apartment on the last visit.

We’re authorized to act accordingly for emergencies. This might include contacting the police, requesting a lock smith, or transporting your pet to an emergency care animal hospital. Fees may apply based on the actions needed.

Absolutely! Your invoice has an automatic gratuity added in the amount of 20% since most invoices are on autopay. This shows appreciation to our Specialists and to attract and retain top quality talent who are dependable. But this can be changed up to 24 hours before the first scheduled visit. If you leave cash for your Specialist leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated.

No, schedule needs should be processed through your online client portal or calling 1.833.FURBABY (1-833-387-2229).

Sitters don’t have access to your email or phone number. We ask for all communication to go through the client portal so we can ensure top quality care. Our app makes this just as easy as sending a text message.

We prefer to have the same Specialist each time. However, If they are not available then a fully informed substitute will be available for back up. All of your information is on your client portal.

Our 8 hour overnight service is called a Slumber Pawty. Our work day ends typically around 9:30pm. Your overnight visit starts 1 hour later, 10:30pm. This allows your Specialist to travel home and collect anything they need, wash up or care for their own

pets. The service ends at 6:30am. If your Specialist doesn’t have any reason to leave at that time, they may stay longer. You will be sent your report card in the morning after the visit has been completed. No visits during the day are included but we offer discounted rates if you wish to add any.

We understand you want to know that your pets are cared for just the way you specify. We will guarantee it every time! If you’re not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting relationships, so our service is only complete when you return home and are completely satisfied.

We feel all cats should be visited no less then once every 24 hours. This is for the health and safety of your furbaby. If you really feel you have a healthy cat, and prefer every other day visits, please talk to us on an individual basis.

If we’re physically unable to reach your home due to impassable roads, we will contact your emergency contact on file. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to flooding, hurricanes, or severe storms.

We don’t board pets in our home or a building. We provide daily visits for your pets or we can stay overnight. We will customize a schedule to fit your pets needs. Your pets will be much happier in their own home where it’s stress free!

We are happy to accommodate schedule changes. If your visits haven’t been paid for

yet we can update your service needs for free. If payment is issued back to you, we apply your payment to your client portal for future use.

We wouldn’t be able to accommodate a refund in this situation. Please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter.

Paws'N Whiskers 100 SE 3rd Avenue, Suite 1000 Fort Lauderdale, FL 33394

We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If we need to make a special trip to purchase food, we’re more than happy to do so. We will bill your account for the cost of the food and a possible fee for the time. This is a stress free process and your credit card will be charged automatically.

We’re happy to mail your keys upon your request if you have kept your keys on file with us as a ready key. The fee will be $5 plus shipping. If you need them to be dropped off, we can arrange that as well. We will bill this as a 15 minute visit for our time.